Complaints handling policy

Last updated 25 September 2026.

Our commitment

We want to deal with complaints quickly and fairly, and to work with you to put things right.

How to complain

Email caseresolution@customersupport.care with your order number and as much detail as you can, including photographs where they help. Your complaint is recorded and passed to a person who handles it.

How we handle it

We reply as soon as we can. The person handling your complaint tells you what was done to look into it and proposes a fair remedy.

If we cannot resolve it

You can get information about your rights from the Competition and Consumer Protection Commission at ccpc.ie, and you can use the small claims procedure of the District Court. Privacy complaints can go to the Data Protection Commission at dataprotection.ie.

Your information

We keep a record of each complaint and its outcome so we can improve. Complaint records are handled under our privacy policy. Nothing in this process affects your legal rights.